As Excelerate Labs continue to support businesses looking to grow around Greater Manchester, we’re able to take a step back and look at some of the fantastic businesses we’ve had the pleasure of supporting over the years, We caught up with Deborah Dudley, owner and manager of packaging and logistics franchise Pack & Send Salford Quays to find out how our support has helped her and what it takes to keep a business successful. 
Based in Salford Quays, Pack & Send is a rapidly growing business that specialises in packaging and delivering any fragile, awkward and large packages to anywhere! with a business growth of 39.21% last year and 3 staff members on the books, the business is going from strength to strength.

Prior to starting her business in October 2014, Deborah was the Chief Financial Officer for a ground stabilisation company that had a multi-million-pound turnover but the need to start her own business started to grow “it was always my passion to run my own business, raising two children as a single parent did limit my ability but I waited until they grew up to pursue my dream”
Born in Bolton and proud of her Lancashire roots, Deborah was never one to shy away from hard work, being the head girl in her secondary school and being on the chair of governors for over 10 years. With these achievements under her belt already, she lists her main achievement as bringing up two small children as a single parent. “alongside running my business, I’ve been able to see my children grow into fine young people, and that is what I’m most proud of”
Deborah has been supported by our programme manager, Mike Marsden from Excelerate labs, we asked Deborah about the guidance and help she’d been receiving “Mike has provided me with invaluable business support and I have found the services extremely beneficial”
Pack & Send are currently working on the development of their new website which they will be launching in late July and with Manchester thriving with new businesses, Deborah thinks focusing on a key selling point is important “Salford and Manchester are very cost driven cities and competition is high. My advice to other local businesses would be to look for a key selling point that would distinguish you from the rest”
But what is unique about the services that Pack & Send can offer? “Devising packaging solutions to ensure fragile and valuable items arrive at destinations safely”
Deborah views starting her first business as a platform for developing other businesses and we couldn’t let her go without asking what she believes is the key to success for current and future business owners “Dedication, self-belief, determination and a good sense of humour!”
Thanks for sharing your story with us Deborah, and we wish Pack & Send all the best for the future! You can find out more information about Pack & Send you can contact them over on their website

If you are in Greater Manchester and would like to find out if Excelerate Labs can support you and your business, then get in touch with us today! Email us on

You can find out more information about our Excelerate Labs programme here.