Students and seasonal staff working in the North West are being reminded by HM Revenue and Customs (HMRC) to check that they are being paid the National Minimum Wage (NMW).

All workers are legally entitled to be paid the NMW. This includes temporary seasonal staff, who often work short-term contracts in bars, hotels, shops and warehouses over the summer.

Last year (2020-21) HMRC helped 155,000 workers across the UK to recover more than £16 million in pay which was due to them. HMRC is reminding workers to check their hourly rate of pay, and to also check any deductions or unpaid working time.

One person who has benefitted from HMRC’s enforcement of the NMW is Amber, a marketing apprentice. She was concerned that she was not being paid correctly, so contacted HMRC online. HMRC looked into Amber’s concerns and spoke with her employer. Amber was being underpaid and she received £1,900 in back pay.

The National Minimum Wage hourly rates are currently:

  • £8.91 – Age 23 or over (National Living Wage)
  • £8.36 – Age 21 to 22
  • £6.56 – Age 18 to 20
  • £4.62 – Age under 18
  • £4.30 – Apprentice.

Steve Timewell, Director, Individuals and Small Business Compliance, HMRC, said: “We want to ensure that the North West’s seasonal workers and students are being paid what they are entitled to and, as the economy reopens, help employers if they are unsure of the rules. Workers should check their hourly rate and look out for any deductions or unpaid working time which would reduce their pay. It could take them below the minimum wage.

“HMRC investigates every complaint made about the minimum wage, so whether you are selling sun cream, cleaning a hotel room or serving a strawberry smoothie, if you think you are being short-changed you should get in touch.”

Anyone not being paid what they are entitled to can complain online at

If they want to speak to someone, they should phone the Acas Pay and Work Rights Helpline on 0300 123 1100, who may transfer the call to HMRC. Employers can also contact the Acas Helpline for free help and advice or visit GOV.UK to find out more.

If you are living in Liverpool City Region and economically inactive or unemployed and looking for support to get back into work, contact our Better Off Finance Team via 0151 706 8111 or  Better Off Finance is supported by National Lottery Community Fund and European Social Fund through the Building Better Opportunities initiative.