Please book your place on this course via your business adviser. If you are not yet enrolled for business support from The Women’s Organisation, please contact us.

Led by The Women’s Organisation this event is part of our business support programme, part funded by European Regional Development Fund and offering FREE advice and guidance to those living in the Liverpool City Region or Greater Manchester thinking of starting a business.

In business you will occasionally be faced with frustrated, aggressive, and difficult customers, and it is important to understand the necessary skills and have the confidence to deal with these situations effectively. In this short courses you will,

• Understand the different types of difficult customer you may come across

• How to minimise and prepare for them

• Learn top tips in dealing with them professionally and effectively

Please note, the tickets for this course will close Tuesday 15th February at 9am.

The event will take place on zoom. Please register via Eventbrite and a zoom link and password will be sent to you before the event by email.

This course is offered as part of The Women’s Organisation’s wider programme of FREE business support. For more information or to book, please contact us on hello@thewo.org.uk or 0151 706 8111.